Processing, Shipping & Pickup Info

***2021 SHIPPING TO BRITISH COLUMBIA & FLOOD AFFECTED ZONES***

Due to the recent devastating floods in British Columbia, all ground shipping has been ceased. At this time, we are only able to offer you air service shipping options. Air service rates generally cost between $23-$40 per parcel. We CANNOT offer you this service for free, but we are offering a discount on shipping to British Columbia for as long as this persists via our flat rate optionPlease email us at hello@nbbox.ca with any concerns or questions.

Air Service Options to BC:
Canada Post - Xpresspost & Priority
UPS - Express, Express Saver, Expedited

We are monitoring this situation closely and doing everything we can to ensure we can continue to provide service to these areas. For up to date information from UPS and Canada Post please visit https://www.ups.com/ca/en/service-alerts.page?id=alert1 and Delivery service disruptions | Our company | Canada Post (canadapost-postescanada.ca)

Processing Time

Once you place an order, it takes us between 1-3 days to process and pack your order before it gets shipped. Please take this into consideration when ordering. *Please Note: upgrading your shipping affects your shipping speeds only - not our processing time*, 

Free Shipping within Canada

All orders over $50 will ship for free within Canada (no code necessary).

Local Pickup

If you live in the Saint John area, you are able to select local pickup at checkout. We are located at 240 Millidge Ave. You will receive an email when your order is ready for pickup, but you are free to come by at anytime if you are in a rush (we can pack it quickly if we haven't already!)

Pickup Hours:
Monday- Friday 9:00 am - 3:00 pm

Holiday Shipping

Please refer to the UPS and Canada Post websites when planning your holiday shopping. We make no guarantees that parcels will be delivered before Christmas. 

Shipping Delays

All orders are shipped either via UPS Standard Parcel or Canada Post Expedited Parcel. Due to high volumes and staffing shortages because of Covid-19, UPS and Canada Post no longer honor date delivery guarantees, thought they continue to ship in reasonable time frames. While the majority of our shipments are arriving in good time (especially within the Maritimes), parcels being mailed to Ontario and Western Canada are taking a lot longer than normal. It is possible that you will experience a shipping delay, and while we wish we could help there is nothing we can do about the speed at which parcels move during shipment.

International Shipping

For your protection, and for ours, we only offer tracked shipping options to international destinations. Every country has their own guidelines and regulations regarding what is and isn't allowed to be imported. It is always the responsibility of the purchaser to know what can or cannot be shipped internationally. If your parcel is returned to us because it was denied entry into a foreign country, we can not be held responsible.

Customs & Duties

We always mark your gifts as such in order to avoid customs and duties charges to the recipient whenever possible. Duty and customs thresholds are different in every country and are the responsibility of the recipient/sender. We cannot anticipate what they may be, and we will not issue a reimbursement for any that may be incurred.