Processing, Shipping & Pickup Info

 

Processing Time

Once you place an order, it takes us between 1-3 days to process and pack your order before it gets shipped. Please take this into consideration when ordering. *Please Note: upgrading your shipping affects your shipping speeds only - not our processing time*, 

Selecting a Shipping Method & Address

It is important to complete the checkout process with care, or to contact us right away if there is an error in any order. We process orders exactly as they are ordered. If a box is marked as "LOCAL PICKUP" it is not shipped - even if a shipping address is entered at checkout. 

Free Standard Shipping within Canada

To enjoy free shipping on eligible orders, please select “Free Standard Shipping” at checkout.

Free Shipping Eligibility Requirements

  • Offer applies only to orders of merchandise where the value exceeds $75 before tax. Promotional coupons where applicable will be deducted from your item subtotal and may affect your order's Free Shipping eligibility. The purchase of gift cards and electronic gift cards do not count towards the Free Shipping offer.
  • Items shipping to some remote postal codes are not eligible for Free Shipping.
  • Offer applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered.

Local Pickup

If you live in the Saint John area, you are able to select local pickup at checkout. We are located at 240 Millidge Ave. You will receive an email when your order is ready for pickup, but you are free to come by at anytime if you are in a rush (we can pack it quickly if we haven't already!)

Pickup Hours:
Monday- Friday 9:00 am - 3:00 pm
Saturday 11:00 am - 5:00 pm

*Please note: Two notices that your order is available for pickup will be sent to you. If you do not pickup your order within 8 weeks and make no efforts to get in touch with us, your order will be reshelved, and not eligible for refund or return. We are not unreasonable people, and know that life happens - we will make reasonable efforts to accommodate delayed pickups.

Holiday Shipping

Please refer to the UPS and Canada Post websites when planning your holiday shopping. We make no guarantees that parcels will be delivered before Christmas. 

Shipping Delays

All orders are shipped either via UPS Standard Parcel or Canada Post Expedited Parcel. Due to high volumes and staffing shortages because of Covid-19, UPS and Canada Post no longer honor date delivery guarantees, thought they continue to ship in reasonable time frames. While the majority of our shipments are arriving in good time (especially within the Maritimes), parcels being mailed to Ontario and Western Canada are taking a lot longer than normal. It is possible that you will experience a shipping delay, and while we wish we could help there is nothing we can do about the speed at which parcels move during shipment.

International Shipping

For your protection, and for ours, we only offer tracked shipping options to international destinations. Every country has their own guidelines and regulations regarding what is and isn't allowed to be imported. It is always the responsibility of the purchaser to know what can or cannot be shipped internationally. If your parcel is returned to us because it was denied entry into a foreign country, we can not be held responsible.

Customs & Duties

We always mark your gifts as such in order to avoid customs and duties charges to the recipient whenever possible. Duty and customs thresholds are different in every country and are the responsibility of the recipient/sender. We cannot anticipate what they may be, and we will not issue a reimbursement for any that may be incurred.

Incorrect Addresses & Returned Shipments

If an order has been placed with the wrong address, it is usually returned to us. If this happens, we will contact you and you have the option to either re-ship the parcel at your own expense, or request a refund less the original cost of shipping and a restocking fee. If the box is not returned to us, and has been successfully delivered to an incorrect address (and they have kept it) we can only try to the best of our ability to facilitate recovering the package. This is not always successful, and we make no guarantees, but we do try everything in our power to ensure a positive outcome.

Abandoned Packages

Any local pickup orders or returned parcels that have not been claimed will be considered abandoned after 30 days. Abandoned package contents will be restocked, donated or thrown away and will not be able to be claimed after 30 days. Abandoned packages will not be eligible for refund.

WEATHER EVENTS AND ACTS OF GOD

When catastrophic weather events delay or cease shipping to an area, we do our absolute best to figure out a solution as quickly as possible. We defer to our shipping carriers, and we closely monitor the situations closely. We do our utmost to ensure we provide service to affected areas, and contact individuals whose orders may have been affected.

Please note - we cannot take responsibility for lost or damaged parcels due to major weather events outside our control, but rest assured we are committed to helping our customers find a solution that works for everyone.

For up to date information from UPS and Canada Post please visit https://www.ups.com/ca/en/service-alerts.page?id=alert1 and Delivery service disruptions | Our company | Canada Post (canadapost-postescanada.ca)

Replacements & Returns

We work hard to make sure all orders are correct, but sometimes mistakes happen. If we shipped an incorrect or defective item, we will fix it by sending out the correct product at no cost to you.

If an item has been damaged during shipping, please reach out to us via email (hello@nbbox.ca) within 14 days of delivery. If you provide photographs, we can help you to open a ticket with the shipping carrier and find a solution.

All sales are final. We will not accept returns or exchanges on any order placed in-person or online.