FAQ

THERE ARE A LOT OF NEW BRUNSWICK PRODUCTS HERE, WILL YOU BE ADDING MORE FROM OTHER PROVINCES?

Yes! We definitely have a New Brunswick heavy catalog of products, because of our other gift business, The NB Box. It takes time and a lot of money to build inventory, so you can expect to see new products here every week especially over the next few months while we grow. If you have great new products to send our way, please let us know!

CAN I PICKUP MY BOX LOCALLY?

Yes! We offer free local pickup in Saint John only at Halifax Seed. They are located at 664 Rothesay Avenue and are open 9-5 Monday through Friday and 9-2 on Saturdays. You will receive an email once your order has been dropped off there and is ready for pickup.

HOW LONG UNTIL MY BOX IS READY? WHEN WILL I KNOW IT IS READY?

Boxes are typically ready within 1-3 business days. In peak times, this may change. You will receive an email (or text if you don't provide an email address) letting you know your Box is ready for pickup.

HOW LONG WILL IT TAKE FOR MY GIFT TO SHIP?

Boxes are typically shipped within 1-3 business days. Shipping times vary. Click here for more detailed information regarding shipping.

HOW DOES SHIPPING WORK?

All boxes are carefully packed and then shipped Expedited Parcel with Canada Post. Click here for more detailed information regarding shipping.

DO YOU SHIP INTERNATIONALLY?

Yes we do! Please note, it is the purchaser's responsibility to know what is and is not allowed to be imported to their destination country. If a prohibited product is sent in a gift it will be returned to us. 

WHY IS INTERNATIONAL SHIPPING SO EXPENSIVE?

For your protection, and for ours, we only offer tracked shipping options to international destinations.

WILL WE HAVE TO PAY CUSTOMS/DUTY ON INT'L SHIPMENTS?

We always mark your gifts as such in order to avoid customs and duties charges to the recipient whenever possible. Duty and customs thresholds are different in every country and are the responsibility of the recipient/sender. We cannot anticipate what they may be, and we will not issue a reimbursement for any that my be incurred.

DO YOU MAKE CUSTOM CLIENT GIFTS?

All the time. If you are in need of a special gift, we are happy to work with you.

DO YOU MAKE CORPORATE GIFTS?

Yes absolutely! We love working with companies and large groups on special orders for their clients, employees, or events. Whether you need 20 or 2,000 boxes, we can help. Click here for more information and don't hesitate to get in touch with us!

HOW LARGE ARE YOUR BOXES?

That depends! Our standard sized box is 11"x12"x3", but we have smaller and larger boxes to accommodate all types of orders. Rest assured that whatever you order, we will put it in an appropriately sized box and it will look amazing.

I MAKE/ REPRESENT SOMETHING THAT WOULD BE A PERFECT ADDITION TO YOUR GIFTS. HOW CAN I GET IN TOUCH?

We are always looking for new and unique products to expand our selection of New Brunswick made goods. If you make something and sell your products wholesale, feel free to send us an email at ingrid@nbbox.ca with links or photos of your product and pricing information.