Pickup & Shipping

We offer free local pickup
in Saint John only at Halifax Seed. They are located at 664 Rothesay Avenue and
are open 9-5 Monday through Friday and 9-2 on Saturdays. You will receive an
email once your order has been dropped off there and is ready for pickup.

It depends. We ship everything out of our warehouse facility in Saint John, NB. Orders that are being shipped within the Maritimes usually arrive within 2-4 days of being shipped. Orders leaving Atlantic Canada take longer, some up to ten days.

It takes longer to ship to rural addresses then it does to urban addresses, and parcel volume affects shipping speeds. You can read more about our shipping policies here.

Yes we do! Please note, it is the purchaser's responsibility to know what is and is not allowed to be imported to their destination country. If a prohibited product is sent in a gift it will be returned to us.

For your protection, and for ours, we only offer tracked shipping options to international destinations.

We always mark your gifts as such in order to avoid customs and duties charges to the recipient whenever possible. Duty and customs thresholds are different in every country and are the responsibility of the recipient/sender. We cannot anticipate what they may be, and we will not issue a reimbursement for any that my be incurred.

Not to worry! We will always make sure you get your gift.

Canada Post delivers the majority of parcels to community or apartment locker mailboxes. It's possible that your order will not get delivered right to your door.

If you check the community mailbox and your order is still missing then send an email to us at hello@nbbox.ca so we can start an investigation. We will contact Canada Post on your behalf and work quickly to find your order. If your order is truly lost, we will send a replacement!

Come hell or high water, we will get you your order.

If your order is being returned to our warehouse it is usually because the address entered at checkout was incorrect. If this has happened we can re-ship it provided the purchaser pays for the cost to resend it. Email us at hello@nbbox.ca and we can help you figure out a solution.

Other reasons a box might be returned to us is if the recipient did not collect it within 15 days at a Post Office near them.

Orders

Orders are ready between 1-3 days. If you are in a hurry, we can usually accommodate you. Just send us an email at hello@nbbox.ca and let us know!

All of our boxes ship "blind", which means there will not ever be a receipt inside. The only receipt you will get is in your confirmation email.

As long as your order has not shipped, we can make any change you want. Send us an email to hello@nbbox.ca.

That depends! Our standard sized box is 11"x12"x3", but we have lots of sizes to accommodate all types of orders. Rest assured that whatever you order, we will put it in an appropriately sized box and it will look amazing.

Corporate Gifts

Yes absolutely! We love working with companies and large groups on special orders for their clients, employees, or events. Whether you need 20 or 2,000 boxes, we can help. Click here for more information and don't hesitate to get in touch with us!

Absolutely, we offer a whole host of customization options. Download our corporate catalog, and don't hesitate to get in touch with us to discuss your next gifting project.

This depends on the order size and the number of gifts needed. Highly customized products require longer lead times, but if you're ordering products we regularly stock then we don't typically need too much time.

It's certainly never too early to get in touch with us, but sometimes we only need a few days to get a large order together.