Rising Tide Gifts is operated by The Little NB Box Ltd. 

We’re reasonable people, and above all, we want you to have a great experience shopping with us. If something isn’t right with your purchase or order, please let us know. We’ll always do our best to understand the situation and find a reasonable solution.

Returns & Exchanges

Eligible merchandise may be exchanged in-store within 14 days of purchase with the original receipt.

Items must be unused, unopened and in their original, resalable condition. We reserve the right to refuse an exchange if an item does not meet these conditions.

Exchanges may be made for other eligible merchandise. We do not provide cash refunds for change-of-mind returns.

Food products, gift cards, clearance or final-sale merchandise, and custom or personalized products are not eligible for return or exchange.

Damaged, Defective or Incorrect Items

If an item arrives damaged or defective, or you receive something different from what was ordered, please contact us as soon as possible. We’ll work with the purchaser to provide an appropriate resolution, which may include replacement, refund or store credit.

Shipping-Related Returns

Orders returned due to an incorrect or incomplete address, refusal, failure to collect, or another delivery issue are subject to the terms of our Shipping Policy, including any applicable shipping, return and processing costs.

All returns and exchanges are subject to approval based on the circumstances and condition of the merchandise.

For assistance, please contact hello@risingtidegifts.ca.