The Little NB Box Ltd. ships orders from Saint John, New Brunswick. Please review the following information before placing your order.

Processing Time

Orders are typically processed and packed within 1–3 business days. Shipping upgrades affect transit time only and do not shorten processing time.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address and selecting the correct delivery method at checkout. We process orders using the information provided and cannot guarantee changes once an order has entered processing.

Shipping times provided at checkout are estimates and are not guaranteed. Carrier delays caused by weather, service disruptions, high shipping volumes or other circumstances outside our control may occur.

Free Shipping Within Canada

Free Standard Shipping is available on eligible merchandise orders over $99 before tax, after discounts and promotional codes.

Gift cards and electronic gift cards do not count toward the $99 minimum. Some remote destinations and certain products may be excluded.

We reserve the right to select the carrier and shipping service used for Free Standard Shipping.

Local Pickup

Local pickup is available at 240 Millidge Ave., Saint John, NB. Customers will receive an email when their order is ready.

Unclaimed pickup orders will be considered abandoned after 8 weeks unless arrangements have been made with us. Abandoned orders may be restocked, donated or discarded and are not eligible for refund.

Incorrect Addresses & Returned Shipments

Customers are responsible for ensuring their shipping information is correct and for monitoring the tracking and delivery of their order.

If a parcel is returned to us because of an incorrect or incomplete address, refusal, or failure to collect the shipment, the customer is responsible for any carrier return fees.

Returned parcels may be resent, picked up, or refunded where eligible. Any return shipping fees, original shipping costs, additional shipping charges, and applicable processing or repackaging fees will be deducted or charged to the customer. This includes the actual original shipping cost on orders that qualified for Free Standard Shipping.

Returned parcels that remain unclaimed for 30 days after being returned to us will be considered abandoned and will not be eligible for refund.

If an order is successfully delivered to the address provided by the customer, we cannot replace or refund it because the address was entered incorrectly.

International Shipping

Shipping to the United States is currently suspended.

Where international shipping is available to other destinations, we use tracked shipping services. Customers are responsible for ensuring the products ordered can legally be imported into the destination country.

Recipients are responsible for any applicable customs duties, taxes, brokerage fees or other import charges. Rising Tide Gifts is not responsible for these charges or for parcels refused, delayed or returned by customs.

Delays, Loss & Events Outside Our Control

Once an order has been transferred to the shipping carrier, transit times are outside our direct control. We will make reasonable efforts to assist with delayed, lost or damaged shipments; however, we are not responsible for delays or losses resulting from severe weather, natural disasters, carrier disruptions, customs delays or other circumstances beyond our reasonable control.

Holiday Shipping

Holiday shipping deadlines and delivery estimates are provided as a guide only. We cannot guarantee delivery by Christmas or any other specific date.

For questions regarding shipping or an existing order, please contact hello@risingtidegifts.ca.